Frequently asked questions


You can put all your consumptions (drinks, massages, etc.) on the room number. The bill can be paid until 09.00 pm or from 08.00 am at the reception.

Time: from 07.30 am to 10.00 am in the restaurant – ground floor

We are glad if you like our breakfast buffet, but please do not take away food except for your breakfast. If you want to have a lunch package (€ 8,00) we can prepare it for you.

We spoil you with our delicious coffee and homemade pastries.

In case of a binding reservation, the following cancellation policies apply:

Up to 6 weeks before the agreed arrival day of the guest at the latest, the accommodation contract can be cancelled without payment of a cancellation fee by a written declaration

In case of cancellation between 6 weeks before the arrival day until 2 weeks before the arrival day at the latest, 40% of the room price will be charged

In case of cancellation between 14 days and latest 7 days before the arrival day 70% of the room price will be charged

In case of cancellation in the last week before the arrival day 90% of the agreed room price will be charged

In case of cancellation of the contract by the guest 6 weeks or more before the arrival date, we will charge the guest
the deposit will be retained by us as a cancellation fee, in particular due to the time and effort involved in processing the cancellation

Our chef de cuisine and the headwaiter are very willing to satisfy your comforts.

Time: 06.00 pm – 08.30 in the restaurant – ground floor

Dr. Wilscher: 0043 4240/410 – in front of the bakery “Weissensteiner”
Dr. Waidmann: 0043 4240/8180 – in front of the thermal spa “Römerbad”

Doctor’s emergency base: 141
Pharmacy: 0043 4240/8206 – before the thermal spa “Römerbad”

Are allowed on request.
We charge between € 15,00 and € 20,00 depending on the size of the dog per day (without food). We beg you to walk your dog on a lead and not to take it in our wellness area or restaurant area.

We have E-Mountainbikes for rental in our hotel. For information and reservation please ask directly at the reception.

Apart from hair dryer and shaver you are not allowed to use electronic apparatuses. Our normal voltage is 200 V alternating current.

you find the room on the first floor – room number 106

When you go out in the evening take the key with you. The chip on the key open the main door. Ask at the reception for description.

No. The tax is an extra payment which goes to the tourism office as a locally contribution.

4-chair lift directly behind our hotel, about 3 minutes by foot.

We offer it depending on the quantity

As payment of your bill we accept cash, debit card, Mastercard and Visa.

We bring your letters and postcards to the post office. If you need stamps we manage that for you.

There you’ll find all information and prospects from our region and activities. Additional we offer you a list of Apps for downloading.

There are 2 thermal spas in Bad Kleinkirchheim:

The thermal spa “St. Kathrein” is situated opposite our hotel
The thermal spa “Römerbad” is in the upper center of Bad Kleinkirchheim, about 1,5 km away from our hotel

The current prices per day you find here: Summer holiday/ Winter holiday

The summer season starts between the beginning of May and middle of May.

The winter season starts between the beginning and middle of December.

In all areas of our hotel there is free W-LAN. The Log-In you get directly at the reception.

Taste the special wines and liquors of Austria! Our service team is advising you. We keep and refrigerate you the bottle also for the next day.