FAQ
Is the local tax included?
No. The local or visitor’s tax is added to the price of the overnight stay, but is a local tax payable to the tourist board.
How much does one night cost?
The current daily price lists can be found here: Summer vacation / Winter vacation
Please also note our attractive package deals
Cancellation conditions?
The following cancellation policy applies to binding reservations:
- The accommodation contract can be canceled in writing up to 6 weeks before the agreed arrival date of the guest without payment of a cancellation fee
- If canceled between 6 weeks before the day of arrival and 2 weeks before the day of arrival at the latest, 40% of the room price will be charged
- If canceled between 14 days and at the latest 7 days before the day of arrival, 70% of the room price will be charged
- If canceled in the last week before the day of arrival, 90% of the agreed room price will be charged
In the event of withdrawal from the contract by the guest 6 weeks or more before the date of arrival, we shall be liable for the following in particular
the down payment will be retained as a cancellation fee due to the effort involved in processing
When does the winter season start?
The winter season starts differently between the beginning and middle of December
When does the summer season start?
The summer season starts differently between the beginning of May and mid-May!
Dinner
Our head chef and our service manager and their hard-working colleagues will take care of your physical well-being.
Dinner: 6.00 p.m. to 8.30 p.m. in the restaurant – first floor
Doctors and pharmacy
Dr. Wilscher: 04240/410 – opposite the Weissensteiner bakery
Dr. Waidmann: 04240/8180 – opposite the Römerbad thermal spa
DDr. Elisabeth Pollak-Ure, dentist: 04240/81172 – Dorfstraße 46, 9546 Bad Kleinkirchheim
Ärzte Funkzentrale: 141
Apotheke: 04240/8206 – in front of the Römerbad thermal spa
Payment
We accept cash, EC card, Mastercard and Visa to pay your room bill.
Mailbox
You can leave your letters and postcards with us at reception and we will take them to the post office. If you do not yet have a stamp, we will be happy to do this for you.
Cafe
Let us spoil you with homemade pastries and coffee in our restaurant!
E-bike & e-mountain bike
You can hire e-bikes HERE.
Mobility on vacation
With the Nockmobil you are absolutely flexible and affordable 365 days a year in the Millstätter See – Bad Kleinkirchheim – Nockberge tourist region. Whether lake or mountain, excursion destination, thermal spa or restaurant. Simply book by app or by phone. Bookings should be made at least 60 minutes before the desired departure time. Information and booking at: www.nockmobil.at or via the hotline +43 123 500 444 24
Electronic devices / electricity
Apart from hairdryers and razors, no electronic devices may be used in the guest room due to legal regulations in Austria. Our standard voltage is 200 V alternating current.
Breakfast
from 07.30 am to 10.00 am in the restaurant – first floor
We are happy for you to enjoy our rich breakfast buffet, but it is not intended for take-away. We will be happy to prepare a small packed lunch for you for a fee of EUR 8.00.
Hotel entrance
Please take your room key with you in the evening, as reception is not staffed all night (until 9.30 pm) and the chip on your key also locks the hotel entrance!
Children's playroom
is located on the 1st floor (room 106)!
Dogs
are allowed on request.
We charge, depending on size, between € 15.00 and € 20.00 per day without food. We ask you to keep your beloved dog on a leash and not to bring it into the dining room and wellness area!
Maibrunnbahn
(4-seater chairlift) is located directly behind the house, approx. 3 minutes’ walk away.
Thermal baths
There are 2 thermal spas in Bad Kleinkirchheim: the St. Kathrein thermal spa is located directly opposite our hotel, the Thermal Römerbad is located in the upper part of Bad Kleinkirchheim, approx. 1.0 km away.
WLAN
We have W-LAN throughout the hotel. You can get the log-in at the reception.
Wines
Try our exquisite wines and fine brandies from Austria! Our service team will be happy to advise you! We are happy to chill and store bottled wines for you until the next day!
Room bill
You are welcome to have your consumptions (drinks, massages, solarium etc.) added to your room bill during your vacation. You can settle your bill at reception by 9.00 p.m. on the day before your departure or from 8.00 a.m. on the day of departure.
Laundry service
Laundry service depending on quantity and material
Information material in the Natur Aktiv Lounge
Information material in the Natur Aktiv Lounge with apps for additional download of desired information at any time!